First tournament
Create or sign in to your verified account from the website, continue to the builder, choose a structure or start from scratch, then review the event summary before opening controls.
Keep the tournament moving.
Practical answers for setup, recovery, structures, displays, billing, invitations, export, and deletion.
Offline and recovery
An active local clock does not depend on cloud services. Reopen the same tournament after a restart; the canonical clock state restores the correct level and remaining time.
Structures
Save frequently used levels, antes, breaks, and formats as reusable structures. Export a local backup before clearing browser or app data.
Displays
Use Open Display for a clean local screen, mirror over HDMI or your operating system, or pair a remote display from a paid cloud clock with its short-lived code.
Billing and restore
Manage web billing through the Stripe portal and native billing through Apple or Google. Sign into the same verified Clock account before purchase or restore.
Venue invitations
Open the invitation link using the exact invited email, verify it, then explicitly Accept or Decline. Expired, revoked, or previously used links cannot be reused.
Export
Local export is available in Settings → Data & Privacy. Cloud account export is available from Account before deletion.
Account deletion
Export first, resolve owned workspaces, then sign in again and complete deletion within 15 minutes. Web billing is canceled by the confirmed flow; active Apple or Google subscriptions must be canceled in their store.
Safe context for support
Copy diagnostics
Copies version, platform, network state, timestamp, and a random reference. It excludes player names, tournament content, receipts, tokens, and payment information.
Email-only support
support@mypokermaps.comWe will pick it up from here.
Include the diagnostic reference and a sanitized description. Never send player lists, access tokens, full receipts, or card details.